Changelog
Follow up on the latest improvements and updates.
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new
Track & Trace
Returns
Full control over your return emails in tracking notifications
đ Whatâs new
Return-related emails that were previously hidden are now fully visible and customizable in your Tracking Messages settings.
You can now activate, deactivate, and edit the content of these emails - just like you do with other notifications.
đĄ Why it matters
Before, these emails were sent automatically, with no way to adjust the content. Now you decide what gets sent, and how - giving you more control over the return experience and better alignment with your brand.
đ How to use it
Go to âTrackingâ > âEmail notificationsâ in your Sendcloud menu. Youâll see the return emails listed there - ready to edit and enable as needed.
improved
Track & Trace
Enable triggers on the 'trigger' level
đ Whatâs new
You can now activate or deactivate triggers with a single clickâright at the trigger level.
Previously, you had to manage each trigger per country or turn off an entire channel. Now thereâs a much easier way in between.
đĄ Why it matters
Before, turning off a trigger meant clicking through every countryâsometimes 9+ clicks just to pause one message.
Now? One click and you're done.
đ How to use it
Go to âTrackingâ in the menu and open Email, SMS, or WhatsApp notifications. Youâll find a new on/off toggle for each trigger.
new
API
All Plans
Let Your Labels Do the Talking: Add Notes via API v3
đŹ
Whatâs new?
You can now add custom notes to your shipping labels via API v3!
Whether itâs delivery instructions for the driver (âleave at the back doorâ), a short message to your customer, or internal notes like SKUs to speed up picking and packing - you can now include that info directly on the label.
đĄ
Why it matters
Adding notes to your labels means:
- Fewer delivery issues- Couriers can see important instructions like âleave with neighborâ or âcall on arrival,â helping reduce avoidable returns.
- Smoother warehouse operations- Add SKUs, order notes, or packing tips to speed up picking and reduce mistakes.
Whether it's cutting down on failed deliveries or helping your team move faster, a little note goes a long way.
đ
How to use it
When creating a shipment via the Shipments API v3, just include your note in the label_notes field.
đNeed help? Full details are in our API documentation.
âšď¸
Good to know
- Currently supported by BPost and DHL Freight (more carriers coming soon!)
- Not yet available in the Edit Order View, but thatâs on the way
Give it a try - and let your labels do the talking! đď¸đŚ
new
International Shipping
API
All Plans
Ship Multiple Parcels Internationally - All at Once, All in Sendcloud
đŹ
Whatâs new?
You can now send international multi-parcel shipments in one go - complete with pre-filled customs documents for each parcel.
đĄ
Why it matters
Previously, if your international order needed more than one parcel, you had to either create labels directly with your carrier or generate each label manually in Sendcloud. That meant more time, more clicks, and more room for error.
Now? You can create and announce all your international parcel labels at once - right from your Sendcloud account.
đ How to use it
Youâve got two options:
- API v3:Define parcel details like weight, dimensions, and insurance. Check the docs here
- Sendcloud Panel:Head to the Edit Order view and use the Detailed parcel information section to set up each parcel manually.
đ
Good to know
In the Panel, you can set insurance per parcel - but it must be the same amount for all parcels in the shipment.
If you need to set different insurance values for each parcel, use API v3 instead. We're exploring ways to make this more flexible in the Panel.
new
Track & Trace
Paid Plan
New trigger: "Out for Delivery"
đ
Whatâs new
You can now send a message when a parcel is
out for delivery
âon the day your customer will receive their order. This new trigger is available for Email
, SMS
, and WhatsApp
.đĄ
Why it matters
Until now, you could only message customers when their order was shipped. With this new
âout for deliveryâ trigger
, you can keep them informed right up to the doorstepâboosting trust and reducing missed deliveries.đ
How to use it
Go to â
Tracking
â in the menu, then open Email notifications, SMS notifications, or WhatsApp notifications. Youâll find the new âout for deliveryâ trigger ready to set up.âšď¸
Additional info
This trigger is
off by default
âyou can turn it on and customize it any time.new
API
All Plans
Manage Carrier Contracts via API - No More Manual Uploads
đŹ
Whatâs new
Weâve launched a new Contracts API! You can now upload, update, and delete your direct carrier contracts directly through the APIâno need to use the Sendcloud Panel.
đĄ
Why it matters
Until now, if you managed all your shipments through our API, you still had to log into the Panel to upload carrier contracts manually. That meant more steps, more waiting, and more room for error, especially if something went wrong during the upload.
But now, the Contracts API puts full control in your hands, automated, streamlined, and panel-free.
đ
How to use it
You can start integrating the new API right away. Check out the docs for all the details:
âšď¸
Good to know
For carriers with two-factor authentication (2FA) - UPS, Hermes, Amazon, Bol, and FedEx - youâll still need to upload contracts manually in the Panel. API-based creation isnât supported for these carriers
You can now ship with Dachser â available across all Sendcloud markets in Europe. Dachser is ideal for merchants shipping pallets and larger goods, unlocking new logistics possibilities and helping you streamline heavy or high-volume orders.
Hereâs what you can do with Dachser:
- Ship large items with ease using pallet transport
- Expand across European markets with wide Dachser coverage
- Connect your own Dachser contract directly in Sendcloud
How to get started
Review shipping conditions: Dachser Shipping Conditions
Want to use your own rates? Learn how to input your own Dachser contract
Available for all users in supported European regions.
new
Track & Trace
Free users: You can now send a âDeliveredâ email!
đŹ Whatâs new
If you're on a free Sendcloud subscription, you can now use the âDeliveredâ email trigger in Tracking Messages.
Previously, only âPacking your orderâ and âReturn label createdâ were available. Now, you can also send a message when the parcel reaches your customer.
đĄ Why it matters
The âDeliveredâ email is a great moment to leave a final impression.
You can customize the text. Use it to say thanks, promote your brand, or even include a discount for next time. A small touch that builds customer loyalty.
đ How to use it
Go to âTrackingâ > âEmail notificationsâ in your menu. Youâll see the âDeliveredâ trigger ready to be turned on.
âšď¸ Good to know
Itâs off by default, so youâll need to enable it manually. And with the latest update on Tracking Messages - you are able to set it up for all countries.
Whatâs new?
Order API v3 now reflects order edits made in the Sendcloud panel (like address or weight changes) and supports multicollo shipments.
Why it matters
Stay in sync across panel and API, and enjoy more flexibility when shipping multiple parcels.
How to use it
- Multicollo: Use the /api/v3/orders/create-labels-asyncendpoint and specify the number and content of parcels. More information can be found in our documentation.
- Order edits: Changes made in the Sendcloud panel (e.g., address, name, weight) will now appear automatically when fetching the order via the API.
Good to know
If an order is split into multiple shipments, panel edits wonât be reflected in the API. Weâre working on improving this in the future.
improved
All Plans
A Better Way to Manage Tracking Messages
đ
Whatâs new
Weâve refreshed the Tracking Messages experience! With a brand-new UI and improved backend, the pages are faster, clearer, and ready for more updates in the future.
đĄ
Why it matters
Youâll now find separate pages for Email, SMS, and WhatsApp, making it easier to manage and customize each channel. Searching and setting up triggers is simpler than ever and weâve made room to add more trigger options soon, helping you stay ahead with proactive shipping updates.
đ
How to use it
Just head to the âTrackingâ section in the menu to see the new layout for Email, SMS and WhatsApp.
â¨
Bonus for free users
You can now set up email messages for all countries. Previously, you were limited to just two. That restrictionâs gone.
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