Changelog

Follow up on the latest improvements and updates.

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Frame 49 (1)
Our new packing slips have a sleek, modern design and customizable settings. Now, you can tailor what’s displayed on your packing slips from product images to custom notes, like return instructions. Customize your packing slip now in the Print settings and delight your customers with every box they open!
New-return-rules-for-automation-_-Sendcloud (8)
Processing returns just became a lot easier. With
weight
,
refund method
,
brand
, and
use contract
as new return rules, you can save time and avoid repetitive work. Mix and match conditions and actions to perfectly mirror your internal processes into Sendcloud.
Head on over to Return Rules to set up automations for your returns.
Tech Email Updates Banner
Hey there 👋
Exciting news! We're thrilled to introduce Sendcloud’s all-new Tech Newsletter.
Designed for technical stakeholders, this quarterly newsletter will be packed with insights to elevate your tech game.
Be among the first to sign up and stay ahead with the latest updates on Sendcloud API, features, and technical improvements - delivered straight to your inbox.
Sign up in your preferred language now via the links below!
Tracking SMS alerts by Sendcloud EN
Don't let urgent updates sit in an inbox. Alert customers right away when their order status changes, their parcel is ready for pick-up, or what time to expect a home delivery with SMS Tracking alerts.
  • Alert customers
    when parcels are delayed ⏱️
  • Reduce
    returns to sender 📉
  • More successful deliveries
    on the first try 💙
SMS Tracking is available from €0.05 to €0.11 per message, depending on your plan and location. Visit the Help Center for more information. Visit the Help Center for more information.
Return requests  - Detail view _ Sendcloud
Our newest addition to the return portal: Return Requests. Gain the power to review, approve, and reject incoming return requests, ensuring that the items match your return policy. Approve the return with a click of a button, and automatically send the return label to your customer. Need to reject a return? Follow-up automatically.
As part of this update, you can automatically approve standard returns that won't require manual reviewing. In your return rules, you can define which returns can automatically pass the test.
Getting started ⚙️
  1. Go to the Return portal settings
  2. Enable
    'Manually approve and reject returns'
  3. Save
    your changes
  4. Go to Return rules
  5. Define which return does not require a manual check
  6. Save
    your return rule
Post-purchase emails banner appcues
Send automated emails after the delivery to re-engage with customers. Ask for a review, provide product instructions, and build a long-lasting relationship. Now available for Premium plans.
Getting started ⚙️
  1. Go to
    Settings
    > Tracking Messages
  2. Customize
    your email
  3. Add
    additional languages
  4. Activate
    your first post-purchase email 🚀
Parcel Monitor Public v3 - blue EN
Say hello 👋 to a brand-new dashboard in your
Shipped
tab! It provides you with a concise summary of all your parcels in transit.
  • At a glance:
    Get a neat overview of all parcels and their status.
  • Dive into issues:
    Select the status for a full list of shipments at that stage and take action if needed.
Multi-contract for the same carrier - Banner 02
Keep a clearer overview of all your shipments no matter which contracts you use with our new multi-contract feature.
  • Save time:
    No more switching between multiple accounts and contracts.
  • Be flexible:
    Choose the contract that best suits your shipping needs.
  • Optimize costs:
    Mix and match your own shipping rates with Sendcloud's pre-negotiated rates.
  • Automate your shipping:
    Create specific shipping rules for each contract.
Add an unlimited amount of carrier contracts, read our Help Center article to know more.
*
Available only for the Premium plan users in all countries and Growth plan users in Spain, France and Italy
Return portal layout changelog banner
We've added a new layout option for your return portal. Now, you can choose between our standard layout for a clean and minimalist design, or try out our new background image layout to add more branding to your return portal.
How to get started ⚙️
  1. Go to
    Settings
    > Return portal
  2. Navigate to the new '
    Appearance
    ' tab
  3. Pick the new background image layout
  4. Done!
Headers and footers with YouTube, TikTok and WhatsApp
Promote your TikTok and YouTube account in your branded footers and enjoy that extra bit of traffic to your socials. You can also add your business WhatsApp phone number for customers to ask any questions related to shipping and returns.
Getting started ⚙️
  1. Go to Brands >
    Select a brand
  2. Scroll down to ‘
    Footer
    ’
  3. Add the URL to your TikTok and YouTube account
  4. Add your WhatsApp business phone number
  5. Click ‘
    Save
    ’
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