Changelog
Follow up on the latest improvements and updates.
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new
Track & Trace
Free users: You can now send a ‘Delivered’ email!
📬 What’s new
If you're on a free Sendcloud subscription, you can now use the ‘Delivered’ email trigger in Tracking Messages.
Previously, only ‘Packing your order’ and ‘Return label created’ were available. Now, you can also send a message when the parcel reaches your customer.
💡 Why it matters
The ‘Delivered’ email is a great moment to leave a final impression.
You can customize the text. Use it to say thanks, promote your brand, or even include a discount for next time. A small touch that builds customer loyalty.
🚀 How to use it
Go to ‘Tracking’ > ‘Email notifications’ in your menu. You’ll see the ‘Delivered’ trigger ready to be turned on.
ℹ️ Good to know
It’s off by default, so you’ll need to enable it manually. And with the latest update on Tracking Messages - you are able to set it up for all countries.
What’s new?
Order API v3 now reflects order edits made in the Sendcloud panel (like address or weight changes) and supports multicollo shipments.
Why it matters
Stay in sync across panel and API, and enjoy more flexibility when shipping multiple parcels.
How to use it
- Multicollo: Use the /api/v3/orders/create-labels-asyncendpoint and specify the number and content of parcels. More information can be found in our documentation.
- Order edits: Changes made in the Sendcloud panel (e.g., address, name, weight) will now appear automatically when fetching the order via the API.
Good to know
If an order is split into multiple shipments, panel edits won’t be reflected in the API. We’re working on improving this in the future.
improved
All Plans
A Better Way to Manage Tracking Messages
🆕
What’s new
We’ve refreshed the Tracking Messages experience! With a brand-new UI and improved backend, the pages are faster, clearer, and ready for more updates in the future.
💡
Why it matters
You’ll now find separate pages for Email, SMS, and WhatsApp, making it easier to manage and customize each channel. Searching and setting up triggers is simpler than ever and we’ve made room to add more trigger options soon, helping you stay ahead with proactive shipping updates.
🚀
How to use it
✨
Bonus for free users
You can now set up email messages for all countries. Previously, you were limited to just two. That restriction’s gone.
new
Paid Plan
Pick & Pack
⚡️ Faster Packing with New Sorting Options for Picking List!
We’ve added new ways to sort your Picking List to help your packers work
smarter, not harder.
What’s New?
- ✅ Sort orders by productsin the order – Group orders with the same SKU together so packers can pack in bulk.
- ✅ Sort orders by order ID– Need to prioritize by order number? Now you can!
⏳ Save Time, Pack Faster!
With the new orders sorting by product, you can group similar orders together, allowing packers to process identical items in one go—less switching, fewer mistakes, and a much faster packing process.⚙️ How to enable sorting for orders
1️⃣ Open Printing options
2️⃣ Choose "Sort orders by Product sorting" or "Sort orders by Order ID"
3️⃣ Enjoy a more streamlined packing process!
improved
Integrations
[Shopify Integration] Updated to Shopify API 2025-01
We’ve updated our Shopify integration to the latest Shopify API version (2025-01).
No action needed from your side. If you're already connected to Shopify, these improvements will automatically apply to your integration.
As Shopify no longer publishes detailed release notes, we recommend checking the Shopify developer changelog for more details.
new
Paid Plan
🏷️ Order Tags now Live in Pack & Go!
We’ve just made it easier to
manage and organize your orders
with Order Tags in Pack & Go. Here’s what you can do now:
- Filter orders by tag: Only see orders with specific tags.
- Exclude orders by tag: Filter out orders that you don’t want to see based on tags.
- View order tags: Tags are now conveniently displayed at the bottom of each order.
This update gives you more control over your orders and helps you focus on what matters most. Whether you're
prioritizing urgent orders
, excluding out-of-stock items
, or identifying first-time buyers
, tags make organizing your workflow simple and efficient.How to use tags 🏷️
- Go to Pack & Go.
- Read the tags at the bottom of each order
- Use the filter options to select or exclude orders based on tags
Additional info:
Currently only supported with Shopify.We’re excited to welcome Landmark Global (part of Bpost Group) to Sendcloud! This new carrier integration enhances your cross-border shipping options, especially beneficial for merchants exporting thousands of parcels per month.
You gain access to Landmark Global’s robust international network via both the Universal Postal Union (UPU) and commercial carriers.
Start shipping internationally with Landmark Global and streamline your export operations today!
Activate your own contract – Follow this step-by-step guide to connect LandMark Global to your Sendcloud account.
Start shipping with LandMark Global by enabling it as a courier here. 📦
improved
Paid Plan
Easily manage Shipping Rules with Filters & Search! 🔍
Here’s what you can do now:
- Search rules by name: Quickly find specific rules using the search bar.
- Filter rules: Sort through your rules based on actions, conditions, and status effortlessly.
This update simplifies rule management, giving you more control and saving time.
How to get started:
- Go to your Shipping Rules page.
- Use the search bar to find rules by name.
- Apply filters to organize your rules with ease.
Start exploring these updates today!
new
improved
Carriers
Enhanced DPD Netherlands Shipping Options! 🇳🇱
Great news! We've upgraded our DPD Netherlands integration with two exciting new shipping options:
📬 DPD Parcel Letter – A cost-effective solution for sending small parcels straight to the mailbox!
🔄 Labelless Returns – A hassle-free return experience where end consumers can drop off parcels at a DPD Parcelshop without needing a return label, all at the same price as regular returns!
Start using these new options today and enjoy a smoother shipping experience. 🚀
new
Returns
Paid Plan
Pick & Pack
Add a QR Code to Your Packing Slips 📲
You can now
embed QR codes directly onto your packing slips
!Here your options:
- Return Portal QR code: Unlock effortless returns by including a code for your Sendcloud Return Portal in just one click. Customers scan the code to initiate returns instantly.
- Custom Link QR Code: Add a link of your choice (e.g., shop website or promo page), and we’ll generate the QR code for you.
With QR codes, your customers can enjoy quick returns, enhanced engagement, and a seamless post-purchase experience.
How it works
:Step 1: Go to your packing slip settings and enable the QR code feature.
Step 2: Choose between a custom link or your Sendcloud Return Portal.
Step 3: Save your settings, and your packing slips will now include a scannable QR code.
Try it now!
Scan the QR code on your packing slip to see it in action.Load More
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