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You can now calculate import duties and taxes for international shipments with a single API call. The endpoint returns a full breakdown of duty amounts, taxes, and total landed cost in real time.

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You can show accurate cross-border costs upfront and avoid unexpected charges at delivery for your customers. This is especially helpful if you ship internationally at scale or build your own shipping flows via the API.

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This is available as a paid pilot, billed per API call via the add-on system. Currently in closed beta - reach out to your customer success manager to request enrollment.

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You can now generate delivery options via a new Dynamic Checkout API endpoint, replacing the existing endpoint. The new endpoint accepts a structured request body with full feature parity to the current GET version. It also adds support for custom key-value pairs.

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You can pass richer checkout data to influence which delivery options are shown, without keeping as much delivery logic on your side. This makes it easier to tailor delivery options based on details you send in the request.

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API docs: https://sendcloud.dev/api/v3/dynamic-checkout/generate-a-list-of-delivery-options

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You can now use the Service Points API v3 (beta). It returns results faster, improves address matching (including typos and postcode/city variations), and lets you request specific carriers directly.

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You can show nearby service points more reliably, even when customer address input isn’t perfect. Faster responses and simpler carrier selection can make checkout and pick-up point selection smoother.

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API docs: https://sendcloud.dev/api/v3/service-points

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You can now use the Return portal on the Growth plan. Growth merchants get access to the return portal, return requests, return notifications, and up to 10 return rules.

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Premium and Pro still include the full suite, including unlimited return rules, paid returns, pick up returns, and customizable return reasons.

If you downgrade from Premium to Growth, your Return portal stays active, but paid returns and custom return reasons are disabled. Your existing rules aren’t automatically disabled, so you need to review and update your rule setup after downgrading.

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You can now ship with Maersk in Sendcloud. It’s available for shipping from Denmark, France, Germany, Italy, the Netherlands, Poland, and the UK, with 30 destinations across Europe (including returns).

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If you already have a Maersk agreement, you can use it to create shipments and returns for multiple European destinations directly in Sendcloud.

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You can now use Integration as a condition in your return rules. This lets you create different return outcomes based on the integration a return came from (for example BOL or Shopify).

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You can apply the right return settings per sales channel, such as blocking returns for specific integrations or setting different return fees depending on where the order originated.

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You can now use Adyen Pay by Bank for one-time payments in France, the UK, and Germany. This lets you confirm the payment in your own bank environment, and the funds are pulled directly from your bank account.

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You have an extra way to pay without needing a credit card. It can also help you complete payments when card limits get in the way, using a familiar local bank-redirect checkout flow.

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Recurring payments aren’t available in the UK.

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You can now see live rates even if you haven’t entered parcel dimensions: rates will be calculated using a default size of 10×10×10 cm.

Live rates now show correctly in the new design of the New Shipment Form once you’ve entered the receiver’s address.

If you use API v3, you can now fetch live rates via the shipping options endpoint.

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You can view carrier contract rates without getting blocked by missing dimensions.

You can keep using the new Shipment Form and still see live rates when creating a shipment.

You can show direct contract rates in your own workflow using API v3.

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If parcel dimensions are missing, live rates use a default of 10×10×10 cm.

Live rates via API are available in API v3 only (not API v2).

Live rates are supported by UPS, DHL Express, FedEx, GLS IT, GLS ES, TNT IT, Nacex, and SEUR.

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Shipping insurance in the Edit Order view is now clearer and uses one requested protection amount to calculate prices across all shipping methods. You can enter a “Requested shipping protection” value and see what’s covered by the carrier by default and what’s added on top.

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Shipping method prices in the dropdown are now calculated consistently, so changing carriers won’t make other options look more expensive than they really are. This makes it easier to compare shipping methods and pick the actual cheapest option for the coverage you want.

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You can now set a separate default weight specifically for returns. This default weight is used when a return is created without a weight and there’s no outbound shipment to reference.

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Return parcels don’t always weigh the same as outbound shipments. Using a dedicated default return weight helps prevent incorrect label weights and unexpected shipping costs when a return is created without weight details.

By default it's empty, so nothing changes for existing users. It falls back to outbound defaults the same way it always has. Users who need it can set it when they're ready