📬 What’s new?

You can now choose one of your saved boxes on the Shipping Prices page, and its size is filled in for you. No box saved yet? Enter the size once and save it for next time.

💡 Why it matters

Box size affects the price, but it’s easy to skip when you don’t remember it. Picking a saved box takes one click and gives you a more accurate price, so there are fewer surprises later.

📬

You can now see pricing errors directly in the panel when a shipping price can’t be shown. You’ll also see a warning if a price may be incomplete because dimensions weren’t entered for a shipping method where dimensions affect the price.

💡

You get a clearer explanation when a price is missing, so you can fix pricing issues yourself instead of contacting support. You also get an earlier warning when missing dimensions could lead to later shipping method corrections and unexpected costs.

🚀

ℹ️

This is available in the New Shipment Form, Edit Orders View, Incoming Order View, and Shipping Options API v3.

📬

Dimensional surcharges are now shown directly in the total price column on the Shipping Prices page as “Estimated surcharges”. Before, this information was only visible inside the price breakdown.

💡

You can spot possible extra costs sooner when comparing rates, without needing to open the full breakdown. This helps you choose a shipping option with fewer surprises.

📬

You can now automate Importer of Record (IOR) details in Shipping Rules.

Click here to quickly access the new actions in Sendcloud.

💡

You can set the right customs information automatically for every shipment that matches your rule. This saves time and helps avoid mistakes when the importer is not the recipient.

ℹ️

These new Shipping Rules actions aren’t yet supported on the v3 “shipments with rules & defaults” endpoint.

📬

You can now upload customs documents (PDF) directly via a new API endpoint: Upload a customs document.

💡

You can attach the right paperwork to international shipments in a more straightforward way, saving time when preparing customs documentation.

ℹ️

This is available via the Sendcloud API endpoint: http://sendcloud.dev/api/v3/shipments/upload-a-customs-document

📬

You can now use the Atlas Pickup Points Shopify app with Sendcloud. Sendcloud reads the service point your buyer selects in Atlas and links it to the order in Sendcloud.

💡

You can keep using Atlas as your pickup point selector and still create labels with Sendcloud. This removes the need to copy pickup point details by hand or switch to a different picker.

ℹ️

Atlas supports pickup points from many carriers, but Sendcloud only links the service point when the selected carrier is supported: DPD, UPS, DHL, Royal Mail, bpost, Chronopost, Colissimo, Colis Privé, Poste Italiane, Correos, SEUR, Spring, Bring, Budbee, PostNord, PostNL, Mondial Relay, GLS, Evri, Post AG, CTT, and InPost.

If your buyer selects a pickup point from another carrier, the order arrives in Sendcloud without a service point and without a shipping method, so you can choose one yourself. If Service Point Auto-Assign is enabled, the order gets the tag “Service Point Auto-Assign Failed”.

Use only one pickup point selector per checkout (either Atlas or Sendcloud). On Shopify Plus, having both can block checkout.

📬

When a buyer selects a parcel shop or locker in Shopify Plus, checkout now requires them to choose a specific pickup point before they can pay. This check is now automatic instead of opt-in.

💡

You get fewer shipments without a selected pickup point, which helps prevent failed deliveries.

🚀

ℹ️

New merchants since 6 Nov don’t need to do anything. You don’t need to disconnect or reinstall, and your settings and orders stay unchanged. More details: https://support.sendcloud.com/hc/en-gb/articles/47280145649681-Set-up-service-points-in-Shopify-by-plan-Basic-Grow-Advanced-Plus

📬

You can now upload your DPD Benelux and DHL Benelux direct contract prices by dragging and dropping your PDF during carrier activation.

💡

You can see your contract prices when choosing a shipping method, helping you pick the most suitable (often cheapest) option and protect your margins.

🚀

📬

WooCommerce V1 will reach end of life on September 30, 2026. WooCommerce V1 has been in maintenance mode since April 2025, which means only critical fixes are provided and no new capabilities are being added.

💡

Moving to WooCommerce V2 gives you more shipping and warehouse options in Sendcloud, including splitting one order into multiple shipments, barcode (EAN/GTIN) scanning for Pack & Go workflows, and more control over which WooCommerce order statuses are imported. It also adds native support for WooCommerce High-Performance Order Storage (HPOS) for better compatibility going forward.

ℹ️

The WooCommerce V1 plugin has been removed from the WooCommerce Marketplace.

You can now see which sub user created a parcel, both in the Sendcloud panel and via API v3.

In the panel, the sub user is shown in the label details view. It’s also included when you export your created labels as a CSV file.

Via API v3, the Retrieve a list of events endpoint returns the user ID of the sub user who created the shipment.

When multiple people ship from the same organization account, you can trace each parcel back to the person who created it. This makes it easier to follow up on packing errors, answer customer questions about a specific order, and get insight into who is shipping what.

In the panel, open the label details of a parcel to see who created it.

Export your created labels as a CSV to get this information for multiple parcels at once.

Via the API, use the Retrieve a list of events endpoint and check the user ID in the response.

The panel shows the sub user’s name. If no name is set, their email address is shown instead. Sub users can add their name in their account profile.

The API endpoint is available for API v3 users.