Return-related emails that were previously hidden are now fully visible and customizable in your Tracking Messages settings.

You can now activate, deactivate, and edit the content of these emails - just like you do with other notifications.

Before, these emails were sent automatically, with no way to adjust the content. Now you decide what gets sent, and how - giving you more control over the return experience and better alignment with your brand.

Go to ‘Tracking’ > ‘Email notifications’ in your Sendcloud menu. You’ll see the return emails listed there - ready to edit and enable as needed.

You can now activate or deactivate triggers with a single click—right at the trigger level.

Previously, you had to manage each trigger per country or turn off an entire channel. Now there’s a much easier way in between.

Before, turning off a trigger meant clicking through every country—sometimes 9+ clicks just to pause one message.

Now? One click and you're done.

Go to ‘Tracking’ in the menu and open Email, SMS, or WhatsApp notifications. You’ll find a new on/off toggle for each trigger.

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You can now add custom notes to your shipping labels via API v3!

Whether it’s delivery instructions for the driver (“leave at the back door”), a short message to your customer, or internal notes like SKUs to speed up picking and packing - you can now include that info directly on the label.

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Adding notes to your labels means:

Whether it's cutting down on failed deliveries or helping your team move faster, a little note goes a long way.

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When creating a shipment via the Shipments API v3, just include your note in the label_notes field.

👉Need help? Full details are in our API documentation.

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You can now send international multi-parcel shipments in one go - complete with pre-filled customs documents for each parcel.

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Previously, if your international order needed more than one parcel, you had to either create labels directly with your carrier or generate each label manually in Sendcloud. That meant more time, more clicks, and more room for error.

Now? You can create and announce all your international parcel labels at once - right from your Sendcloud account.

You’ve got two options:

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In the Panel, you can set insurance per parcel - but it must be the same amount for all parcels in the shipment.

If you need to set different insurance values for each parcel, use API v3 instead. We're exploring ways to make this more flexible in the Panel.

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You can now send a message when a parcel is —on the day your customer will receive their order. This new trigger is available for , , and .

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Until now, you could only message customers when their order was shipped. With this new , you can keep them informed right up to the doorstep—boosting trust and reducing missed deliveries.

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Go to ‘’ in the menu, then open Email notifications, SMS notifications, or WhatsApp notifications. You’ll find the new ‘out for delivery’ trigger ready to set up.

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This trigger is —you can turn it on and customize it any time.

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We’ve launched a new Contracts API! You can now upload, update, and delete your direct carrier contracts directly through the API—no need to use the Sendcloud Panel.

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Until now, if you managed all your shipments through our API, you still had to log into the Panel to upload carrier contracts manually. That meant more steps, more waiting, and more room for error, especially if something went wrong during the upload.

But now, the Contracts API puts full control in your hands, automated, streamlined, and panel-free.

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You can start integrating the new API right away. Check out the docs for all the details:

👉 Contracts API documentation

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For carriers with two-factor authentication (2FA) - UPS, Hermes, Amazon, Bol, and FedEx - you’ll still need to upload contracts manually in the Panel. API-based creation isn’t supported for these carriers

You can now ship with Dachser – available across all Sendcloud markets in Europe. Dachser is ideal for merchants shipping pallets and larger goods, unlocking new logistics possibilities and helping you streamline heavy or high-volume orders.

Review shipping conditions: Dachser Shipping Conditions

Want to use your own rates? Learn how to input your own Dachser contract

Available for all users in supported European regions.

If you're on a free Sendcloud subscription, you can now use the ‘Delivered’ email trigger in Tracking Messages.

Previously, only ‘Packing your order’ and ‘Return label created’ were available. Now, you can also send a message when the parcel reaches your customer.

The ‘Delivered’ email is a great moment to leave a final impression.

You can customize the text. Use it to say thanks, promote your brand, or even include a discount for next time. A small touch that builds customer loyalty.

Go to ‘Tracking’ > ‘Email notifications’ in your menu. You’ll see the ‘Delivered’ trigger ready to be turned on.

It’s off by default, so you’ll need to enable it manually. And with the latest update on Tracking Messages - you are able to set it up for all countries.

Order API v3 now reflects order edits made in the Sendcloud panel (like address or weight changes) and supports multicollo shipments.

Stay in sync across panel and API, and enjoy more flexibility when shipping multiple parcels.

If an order is split into multiple shipments, panel edits won’t be reflected in the API. We’re working on improving this in the future.

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We’ve refreshed the Tracking Messages experience! With a brand-new UI and improved backend, the pages are faster, clearer, and ready for more updates in the future.

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You’ll now find separate pages for Email, SMS, and WhatsApp, making it easier to manage and customize each channel. Searching and setting up triggers is simpler than ever and we’ve made room to add more trigger options soon, helping you stay ahead with proactive shipping updates.

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Just head to the ‘Tracking’ section in the menu to see the new layout for Email, SMS and WhatsApp.

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You can now set up email messages for all countries. Previously, you were limited to just two. That restriction’s gone.